Personal Impact and Assertiveness Skills – improve your communication skills.

As a result of this training, delegates who join this intense one day Personal Impact and Assertiveness Skills course will gain a solid understanding to deal with aggressive and demanding people, whether it be colleagues or customers.

Understanding how you come across to others is at the heart of strong communication. Present yourself assertively without spilling into aggression, as this will enable you to have the most impact – this is a skill, and one we look forward to teaching you with our Personal Impact and Assertiveness training course.

• What is assertiveness?
• Benefits of assertiveness.
• Assertiveness general guidelines.
• Learn how to communicate assertively.
• APA model.
• How to be assertive; the tips and techniques of begin assertive and not aggressive
• Communication styles and attitudes
• How to deal with passive, aggressive and passive-aggressive behaviour.
• Verbal and non-verbal communication styles.
• Effective personal communication style.
• Increasing your personal impact.
• How to praise, how to disagree and how to say no.

Practice your new found skills in a safe environment before you take these back to your workplace with the practical elements and discussion points within the course

We offer a range of management courses to help take your company to the next step. For our full range of courses please click: Management Training Courses