Personal Impact and Assertiveness Skills – improve your communication skills.
As a result of this training, delegates who join this intense one day Personal Impact and Assertiveness Skills course will gain a solid understanding to deal with aggressive and demanding people, whether it be colleagues or customers.
Understanding how you come across to others is at the heart of strong communication. Present yourself assertively without spilling into aggression, as this will enable you to have the most impact – this is a skill, and one we look forward to teaching you with our Personal Impact and Assertiveness training course.
Practice your new found skills in a safe environment before you take these back to your workplace with the practical elements and discussion points within the course
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