*Free Having Difficult Conversations

Overview

Start on the pathway to understanding how to have difficult conversations, to effectively manage them and how to navigate challenging interactions in the workplace.

This session will equip you with the knowledge and tools you need to master difficult conversations ensuring a healthy work environment.

Content of session:

• Understanding Difficult Conversations 
• Preparation and Mindset 
• Effective Communication Strategies and Techniques 
• Conflict Resolution 
• Managing Reactions and Follow-Up 

This training (funded by the UK Shared Prosperity Fund through Canterbury City Council) is designed to support sole traders, micro businesses, non-profits, and small businesses develop the skills and opportunity awareness to support the growth of your organisations through operational improvements. 

*FREE training for organisations located within the Canterbury District and subject to eligibility criteria: local small, micro, non-profits, start ups and sole traders.