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Digital Inclusion Training: Empowering Individuals in the Digital Age

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3£POAFrom half a day


In today's interconnected world, digital inclusion is essential for individuals to thrive and participate fully in society. This comprehensive package of training modules is designed to equip participants with the necessary skills and knowledge to navigate the digital landscape confidently. From getting online to safeguarding personal information, participants will gain practical insights and hands-on experience in various aspects of digital inclusion. Our digital inclusion training can be as short as half a day or over weeks. It all depends on how many modules you need!

Digital inclusion participants will acquire the essential digital skills and knowledge needed to navigate the online world confidently. Whether it's communicating effectively through email, managing personal finances securely, or safeguarding against cyber threats, these modules empower individuals to become active and informed digital citizens.

Module Outline:

Being Safe Online:

  • Identifying online threats and risks
  • Establishing strong passwords and practising password safety
  • Recognising and avoiding phishing attempts
  • Understanding social engineering and its impact
  • Utilising antivirus and antimalware software


  • Introduction to cybersecurity principles
  • Securing personal devices and networks
  • Protecting personal information online
  • Recognising and addressing common cyber threats
  • Developing safe online habits


  • Creating and managing email accounts
  • Composing and sending emails
  • Organising emails into folders and using filters
  • Understanding email etiquette
  • Managing email attachments


  • Introduction to spreadsheet software
  • Creating and formatting spreadsheets
  • Performing calculations and using formulas
  • Analysing data with charts and graphs
  • Advanced features and functions of Excel

Getting Online:

  • Introduction to the internet and its benefits
  • Understanding internet connectivity options
  • Setting up and troubleshooting internet connections
  • Exploring web browsers and search engines
  • Navigating websites effectively

Government & Local Government Online:

  • Exploring government websites and services
  • Accessing important documents and forms online
  • Understanding the benefits of e-governance
  • Participating in online consultations and surveys
  • Interacting with local government services online


  • Exploring the vast resources available on the internet
  • Conducting effective online research
  • Understanding different types of websites and their purposes
  • Evaluating website credibility and reliability
  • Discovering online communities and social networks

Online Banking:

  • Understanding online banking and its advantages
  • Managing personal finances securely online
  • Conducting online transactions and payments
  • Protecting against online banking fraud
  • Using mobile banking applications effectively

Online Gaming & Security:

  • Overview of online gaming platforms and communities
  • Understanding the risks and challenges in online gaming
  • Protecting personal information in gaming environments
  • Ensuring safe online interactions with other gamers
  • Addressing cybersecurity concerns in online gaming


  • Identifying common online scams and frauds
  • Recognising warning signs of scams
  • Protecting personal and financial information from scams
  • Reporting and recovering from online scams
  • Promoting digital literacy to prevent scams in the community


  • Basic troubleshooting techniques for common digital issues
  • Resolving connectivity problems
  • Diagnosing and fixing software-related issues
  • Troubleshooting hardware and peripheral devices
  • Seeking support and assistance effectively


  • Introduction to word processing software
  • Creating, editing, and formatting documents
  • Using templates and styles
  • Inserting images, tables, and hyperlinks
  • Collaborating on documents


Course Dates

Book in House

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