Managing Challenging Behaviour

Overview

Learn why and how younger and older individuals exhibit challenging behaviour through individual learning, group work, videos and case studies. Delegates will have the tools to recognise cues to behaviour change and ways in which to deal with these positively. By the end of this course, delegates will be more effective in managing and responding to behaviours.

• Behaviour scenarios
• Common functions of behaviour
• Active listening
• Resolving conflicts
• Factors that may influence behaviours
• Understanding fear and anger