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Managing Challenging Behaviour

People IconPound IconTime Icon
1£97Half-day
6£343
12£365

Overview

Learn why and how younger and older individuals exhibit challenging behaviour through individual learning, group work, videos and case studies. Delegates will have the tools to recognise cues to behaviour change and ways in which to deal with these positively. By the end of this course, delegates will be more effective in managing and responding to behaviours.

  • Behaviour scenarios
  • Common functions of behaviour
  • Active listening
  • Resolving conflicts
  • Factors that may influence behaviours
  • Understanding fear and anger

Testimonial

'Thank you for taking the time to look at our training needs and provide the appropriate training courses for our staff. Everything ran smoothly and the training was helpful.'

Donna

Course Dates

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