Open Course: £89
In-house Course: £329 (£299 up to 6)
This course will help you learn how to effectively de-escalate conflict and manage challenging people. You will gain valuable insights into how to deal with difficult people and learn why people behave in challenging ways. The training develops effective strategies and techniques to deal with difficult people and behaviour at work. By the end of this course, delegates will be more effective in managing and responding to behaviours.
We currently have no dates for this course but you can still register your interest by filling out the form below: