Maximum Delegates:
12
Course Duration:
1 Day
Open Course: £99 per delegate
In-house Course: £1150
This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether it be colleagues or customers. As well as understand how to present yourself assertively. Learn to keep your emotional balance intact.
Who should attend?
Anyone who would like to improve their communication skills and learn how to be more assertive when dealing with different types of people.
Topics covered in this course
What is assertiveness
Benefits of assertiveness
Assertiveness general guidelines
Learn how to communicate assertively
APA Model
How to be assertive
Communication styles and attitudes
Assertiveness techniques
How to deal with passive, aggressive and passive aggressive behavior
| Date(s) | Location | Places Available | Book Now |
|---|---|---|---|
| Mon 26th Jul 2021 | The Workshop, Folkestone | 12 places | Book Now |
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