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Personal Impact and Assertiveness Skills

Maximum Delegates:

Course Duration:
1 Day

Open Course: £99 per delegate
In-house Course: £1150


This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether it be colleagues or customers. As well as understand how to present yourself assertively. Learn to keep your emotional balance intact.


Who should attend?

Anyone who would like to improve their communication skills and learn how to be more assertive when dealing with different types of people.


Full Details

Topics covered in this course

What is assertiveness

Benefits of assertiveness

Assertiveness general guidelines

Learn how to communicate assertively

APA Model

How to be assertive

Communication styles and attitudes

Assertiveness techniques

How to deal with passive, aggressive and passive aggressive behavior

Course Dates

Book Now
Mon 26th Jul 2021The Workshop, Folkestone12 placesBook Now