Maximum Delegates:
12
Course Duration:
1 Day
Open Course: £99 per delegate
In-house Course: £1150
Want to learn how to be more assertive and deal with aggressive people in a professional and positive manner but not sure how to?
Social Enterprise Kent can help you! With our ‘Personal Impact and Assertiveness Skills’ training course we can help you to understand everything you need to know about communicating and being assertive correctly and professionally.
It can be incredibly challenging when faced with an aggressive customer or colleague and not knowing how to respond to them correctly. However we are here to help you manage these situations.
To learn how to deal with aggressive people and situations simply book your place online today, attend our ‘Personal Impact and Assertiveness Skills’ course and finally gain the skills needed to manage difficult situations in a helpful and useful manner.
Book now!
Responding incorrectly to others who are being aggressive or demanding can lead to escalated conflict, so it is important to know how to properly respond to others in the correct manner to avoid this from happening.
Gaining the skills and knowhow to respond to others when they are displaying negative behaviour towards you can help you to respond in a professional manner and diffuse the situation by being assertive properly.
| Date(s) | Location | Places Available | Book Now |
|---|---|---|---|
| Mon 29th Nov 2021 | Folkestone, Kent | 10 places | Book Now |
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