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Personal Impact and Assertiveness Skills

Maximum Delegates:

Course Duration:
1 Day

Open Course: £99 per delegate
In-house Course: £1150


Want to learn how to be more assertive and deal with aggressive people in a professional and positive manner but not sure how to?

Social Enterprise Kent can help you! With our ‘Personal Impact and Assertiveness Skills’ training course we can help you to understand everything you need to know about communicating and being assertive correctly and professionally. 

It can be incredibly challenging when faced with an aggressive customer or colleague and not knowing how to respond to them correctly. However we are here to help you manage these situations.

To learn how to deal with aggressive people and situations simply book your place online today, attend our ‘Personal Impact and Assertiveness Skills’ course and finally gain the skills needed to manage difficult situations in a helpful and useful manner.

Book now!

Full Details

This course includes elements of communication and assertiveness. It's designed to provide you with the knowledge to deal with aggressive and demanding people, whether it be colleagues or customers. As well as understanding how to present yourself assertively. Learn to keep your emotional balance intact.

This course covers:

  • What assertiveness is
  • Benefits of assertiveness
  • Assertiveness general guidelines
  • Learn how to communicate assertively
  • APA model
  • How to be assertive
  • Communication styles and attitudes
  • Assertiveness techniques
  • How to deal with passive, aggressive and passive aggressive behaviour


Course Dates

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Mon 6th Jun 2022Margate, Kent (10:00 - 16:00)6 placesBook Now