FAQWhat are the payment terms?The full course fee is due at the time of booking. Payments can be made by bank transfer or payment by link can be sent.Is VAT included?We don’t charge VAT. What you see is the final price.How do I book?For open courses on our course calendar you can book a course by selecting the training and the date you want to attend.For other courses you can call us on 01227 469970 or complete the contact form on all the course pages.How will I know where the training takes place?When we have confirmed your booking, you’ll receive a booking confirmation with the details of the training and venue.What happens if I can't make the day?If a delegate wishes to transfer an open course booking to a later date, Social Enterprise Kent will make an administrative charge per delegate, the original invoice will be credited, and a revised version will be created.When will I receive my certificate?We aim to send all certificates out as soon as possible. But please allow up to 4 weeks. Some certificates are printed by the awarding bodies which take longer and are out of our control.