FAQ What are the payment terms?When you have booked a course, you can pay up to 14 working days before the course. You could book a years worth of training and only pay two weeks before each course.Is VAT included?We don’t charge VAT. What you see is the final price.How do I book?You can book a course by selecting the training and the date you want to attend. Once we’ve received your booking, we’ll contact you to confirm.You can call us on 01227 469970 or complete the contact form on all the course pages.How will I know where the training takes place?When we have confirmed your booking, you’ll receive a booking confirmation from your account manager with the details of the training and venue.What happens if I can't make the day?If you can’t make the day you have booked, we can reschedule for the next date for a small fee.When will I receive my certificate?We aim to send all certificates out as soon as possible. But please allow up to 4 weeks. Some certificates are printed by the awarding bodies which take longer and are out of our control.