Open, In-House and Bespoke Courses


The full course fee is due at the time of booking. Payments can be made by bank transfer or payment by link can be sent.

Customers who hold a service level agreement with Social Enterprise Kent will be invoiced for services a month in advance for bookings made and subject to the same charges as listed below for changes made outside the 28 days’ notice period.

In-House bookings: Customers are responsible for the costs associated with venue hire and facilities provided to the delegates at any in-house booking.

Social Enterprise Kent reserves the right to refuse admission to delegates for whom the course fee has not been paid in full. Your certificates will be issued after the training, and when payment for the course has been received.

Late Payment

Social Enterprise Kent reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part thereof from the date that payment was due to the date that payment is made.

Transferring between Open Courses

If a delegate wishes to transfer an open course booking to a later date, Social Enterprise Kent will make an administrative charge per delegate:

Days to CourseCharge
28 or moreNo charge
27 - 1420% of course fee
13 - 050% of course fee

Changing Delegate Details

There will be no charge if a substitute person wishes to replace the original delegate. Please inform us of any change to the original booking.

Cancellation or Failure to Attend an Open Course

If a booking is cancelled, then the following charges apply:

Days to CourseCharge
28 or moreNo charge
27 - 1420% of course fee
13 - 0 (including no show on the day)100% of course fee

Cancellation of In-House Course(s) by the Client

All cancellations by the client of In-House Courses must be made at least 28 days prior to the start of the course. If an In-House booking is cancelled within 28 days of the date of the course, Social Enterprise Kent will charge the following:

Days to CourseCharge
28 or moreNo charge
27 - 2025% of course fee
19 - 1450% of course fee
13 - 0100% of course fee

Transfer of In-House Course(s) to a Later Date

If a company wishes to transfer their In-House course to a later date, then the charges are as follows:

Days to CourseCharge
28 or moreNo charge
27 - 1425% of course fee
13 - 750% of course fee
6 - 0100% of course fee

Conditions of Attendance

Delegates are asked to ensure they arrive a minimum of 10 minutes prior to the course start time stated on the booking confirmation. Social Enterprise Kent reserve the right to refuse access to, or remove any delegate from any training course who, in our reasonable opinion has, or is likely to affect the ability to learn and enjoyment of the course. Unsuitable footwear (practical courses), inability to provide valid ID (accredited courses) or late arrival, may result in attendance being denied.

Cancellation of Courses by Social Enterprise Kent and Changes to Course Content

Social Enterprise Kent’s courses are constantly updated and improved, and we reserve the right to alter any course content without prior notice. Social Enterprise Kent reserves the right to cancel a course at any time without liability. SEK will not be responsible for additional costs incurred as a result of cancellation i.e parking charges, venue changes/cancellation booked by the customer. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.


Certificates are sent via email, unless attending an Accredited course which are sent via post. If you wish your e-certificate to be printed, this can be done so at a cost of £2.50 per certificate.

Replacement certificates are available for a period of 60 days at a cost of £5.00 per certificate. After the period of 60 days, replacement certificates will not be available without proof of attendance

Course Notes and Training

The notes and training for Social Enterprise Kent courses should not be taken as a legal interpretation.

  • Social Enterprise Kent and its employees, trainers and consultants cannot accept responsibility for:
    delegates’ actions, or those of other people reading the course notes, or interpreting the training in litigation

Clients are advised to seek qualified legal advice.

Copyright and Intellectual Property

The copyright of any notes and slides issued by Social Enterprise Kent as part of a course will remain with Social Enterprise Kent and its associates. Any such notes and slides must not be reproduced or distributed in any form or by any means without the written permission of Social Enterprise Kent.