Customer Service Apprenticeships

In May 2018, the new Customer Service Apprenticeships in Kent were approved for delivery. The development of these Standards involved: Boots UK, Centrica, Institute of Customer Service, Accelerator Solutions, BT, Eon Energy, Osbourne Property Services, Capita, and Northern Power Grid.

Designed to meet the training demands of small, medium, and large enterprises, these apprenticeships are a big step up from its predecessors: Level 2 and 3 in Customer Service.

We offer the new Standards: Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist. Understanding which Customer Service Apprenticeship in Kent to choose for your staff or vacant job can be daunting. Therefore, if you scroll down, we’ve included more information to help you decide.

Customer Service Apprenticeships in Kent


Level 2 Customer Service Practitioner

The Level 2 Customer Service Practitioner Apprenticeship is suitable for individuals who provide customer service for product or services through face-to-face, telephone, digital or traditional contact and communication methods.


Level 3 Customer Service Specialist

Individuals who act, or will act as the referral point for dealing with complex requests, complaints and queries from customers are suitable for the Level 3 Customer Service Specialist Apprenticeship.

Apprenticeship Funding

Non-Levy Employer?

If you have a pay bill of less than £3 million per annum, you are categorised as a Non-Levy Employer. What this means is 90% of the total cost of the apprenticeship is paid by the Government, but you must pay 10%.

However, if you have less than 50 employees (a small business) and you employ a 16 to 18-year-old, the full cost of the apprenticeship is paid by the Government. In addition to this, you will also receive £1,000 for employing a 16 to 18-year-old apprentice.

The Government pays the full cost of the apprenticeship and gives you £1,000 if you employ a 19 to 24-year-old who is a care leaver or has additional learning needs.

Levy Employer?

You guessed it – Levy Employers have a pay bill of more than £3 million per annum. Unlike Non-Levy Employers, you have an allowance to fund apprenticeships.

Your levy pot depends on your pay bill, but generally speaking, you have at least £15,000 to spend in one year. However, if you use your apprenticeship levy funds, you must pay 10% of the costs like Non-Levy Employers.

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