Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

It’s not uncommon for conflict to arise in the workplace. It can be disruptive, aggressive behaviour or underlying tensions. But it’s affecting your team’s morale and productivity. This course will equip you with the knowledge and tools to turn conflict situations into positive outcomes.

15 Delegates

1 Day Course


Ashford, Kent

Who should attend?

This conflict management training course is ideal for supervisors, managers, and team leaders. Also anyone who wants to develop their knowledge and skills to manage conflict confidently.

  • Supervisors
  • Line Managers
  • Team Leaders
  • Team Members

What business needs this training?

Any business that is likely to be or is affected by conflict.

What does this course cover?

  • What is conflict?
  • How to identify conflict.
  • Why can conflict be difficult to resolve?
  • Understand the stages of conflict.
  • Understand the five methods of resolving conflict.
  • Develop skills to resolve conflicts.
  • Conflict resolution model.
  • Coping with negative responses.
  • Helping others resolve conflict.
  • Negative responses – coping with typical responses.
  • Better understand conflict situations.
  • Define conflict and identify the main phases of conflict.
  • Understand the benefits of conflict.
  • Understand different personality types.
  • Assess the levels of conflict.
  • Styles of conflict resolution.
  • Develop skills to assist you to manage and resolve workplace conflict.
  • Understand how to turn conflict situations into a positive outcome.

Entry Requirements

There are no entry requirements for this training course.


There’s no formal assessment. You’ll be given useful resources to take away with you.


You will receive a certificate from SEK Training as evidence for your Continuing Professional Development (CPD).

Bespoke and In-House Training

Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

Our place or yours?

Prices start from £999 (no VAT charged)

In-House Training

Short Open Course

It's the most cost-effective for one to nine members of staff. Delivered at our venue partner, Chilston Park Hotel, with free lunch, coffee or tea breaks included. An opportunity to network with other delegates from other companies. Upcoming courses are listed below.

Ready to book?

The next dates for this course are listed below.

View the Course Calendar

Upcoming Open Course Dates

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Do you have a question?

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