Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

It’s not uncommon for conflict to arise in the workplace. It can be disruptive, aggressive behaviour or underlying tensions. But it’s affecting your team’s morale and productivity. This course will equip you with the knowledge and tools to turn conflict situations into positive outcomes.

Ashford Mediation

Ashford Meditation Services Logo

SEK Training offers good quality, affordable training in a friendly environment.  I whole-heartedly recommend their training to small businesses looking to maximise the abilities of their workforce.

Andrew Millen

Wahl (UK) Limited

Wahl UK Limited

We have used SEK Training’s services a number of times over the last few years. Their training has been found to be comprehensive, well presented and good value when compared to other providers. I am pleased to recommend their services.

Tony Hewett


KMS Professionals

We have been using SEK Training here at KMS for the last 2 years to help with our staff training requirements. Every booking is a seamless process and they are always extremely flexible with our requests, often creating courses and dates to suit our needs and even changing dates at short notice! On every occasion that staff have been on courses they say that course content is excellent and extremely worthwhile in helping with their personal development.

Alison Barker

12 Delegates

1 Day Course

£99 per delegate

Ashford, Kent

Who should attend?

This conflict management training course is ideal for supervisors, managers, and team leaders. Also anyone who wants to develop their knowledge and skills to manage conflict confidently.

  • Supervisors
  • Line Managers
  • Team Leaders
  • Team Members

What business needs this training?

Any business that is likely to be or is affected by conflict.

What does this course cover?

  • What is conflict?
  • How to identify conflict.
  • Why can conflict be difficult to resolve?
  • Understand the stages of conflict.
  • Understand the five methods of resolving conflict.
  • Develop skills to resolve conflicts.
  • Conflict resolution model.
  • Coping with negative responses.
  • Helping others resolve conflict.
  • Negative responses – coping with typical responses.
  • Better understand conflict situations.
  • Define conflict and identify the main phases of conflict.
  • Understand the benefits of conflict.
  • Understand different personality types.
  • Assess the levels of conflict.
  • Styles of conflict resolution.
  • Develop skills to assist you to manage and resolve workplace conflict.
  • Understand how to turn conflict situations into a positive outcome.

Entry Requirements

There are no entry requirements for this training course.


There’s no formal assessment. You’ll be given useful resources to take away with you.


You will receive a certificate from SEK Training as evidence for your Continuing Professional Development (CPD).

Bespoke and In-House Training

Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

Contact Us

Contact us via the contact form or give us a call. Tell us what elements of the training course you would like us to deliver.

01227 469970

Upcoming Open Course Dates

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Do you have a question?

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