Managing Challenging Behaviour

Accredited Health and Safety in the Workplace - Qualsafe Level 2 Award

This course looks at why individuals exhibit challenging behaviour and how they may be exhibited.  They will learn through individual learning, group work, videos and case studies, whereby they can apply their knowledge and learning.  It will give delegates the tools to deal effectively with challenging behaviour, to recognise cues to behaviour change and ways in which to deal with these in a positive manner. By the end of this course learners will be more effective in managing and responding to behaviours. 

Max Delegates: 12

Half Day


In-House Only

Training Syllabus

  • What is Conflict?
  • Behaviour Scenarios
  • Common Functions of Behaviour
  • Active Listening
  • Resolving Conflicts
  • Factors that may Influence Behaviours

Bespoke and In-House Training

Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

Contact Us

Contact us via the contact form or give us a call. Tell us what elements of the training course you would like us to deliver.

01227 469970

Short Open Course

It's the most cost-effective for one to nine members of staff. we deliver a range of essential training for all sized businesses in Kent. All open courses take place in Margate, Ashford, Herne Bay and Chatham.

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You can find when the next courses are coming up by viewing our Course Calendar.

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Upcoming Open Course Dates

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