Emotional Intelligence and Personal Resilience

Do you want to be a more effective manager/leader in your organisation? Do you want to have a positive impact on you team? Do you want to become more resilient and motivated? Then this course is for you.

Your Trainer

Ana is an experienced executive and group coach, consultant and facilitator. She Ana over a decade of coaching and training experience, having worked with a range of clients in the private, public and not-for-profit sectors. Ana has contributed to various publications, including the International Journal of Evidence Based Coaching and Mentoring, Coaching Perspectives and Philosophy of Coaching, among others. Ana has senior management background and is currently studying for a Doctorate in Coaching and Mentoring, with a focus on wellbeing. She is also a lecturer at the University of East London.

Emotional Intelligence and Personal Resilience

Ashford Mediation

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SEK Training offers good quality, affordable training in a friendly environment.  I whole-heartedly recommend their training to small businesses looking to maximise the abilities of their workforce.

Andrew Millen

Wahl (UK) Limited

Wahl UK Limited

We have used SEK Training’s services a number of times over the last few years. Their training has been found to be comprehensive, well presented and good value when compared to other providers. I am pleased to recommend their services.

Tony Hewett


KMS Professionals

We have been using SEK Training here at KMS for the last 2 years to help with our staff training requirements. Every booking is a seamless process and they are always extremely flexible with our requests, often creating courses and dates to suit our needs and even changing dates at short notice! On every occasion that staff have been on courses they say that course content is excellent and extremely worthwhile in helping with their personal development.

Alison Barker

12 Delegates

1 Day Course

£99 Per Delegate


Who should attend?

Those who want to improve their communication, resilience and become more effective. Support with day-to-day challenges and stresses.

What business needs this training?

This training course is useful for all sectors and industries.

What does this course cover?

  • What is Emotional Intelligence (EQ)?
  • How to develop your emotional intelligence to improve performance and impact.
  • How to adapt your style.
  • Understanding empathy.
  • Self-motivation.
  • What is resilience?
  • How to build personal resilience in the workplace?
  • Levels of resilience.
  • Overcoming negative thinking.
  • Building better relationships in the workplace.
  • Resilience grid.
  • Techniques to increase resilience.
  • Be aware of emotions and the impact they have on their performance.
  • Recognise and understand emotions in others and how to adapt their behaviour to suit.
  • Develop emotional intelligence.
  • Regulate emotions.
  • Handle and inspire emotion in others.
  • Build personal resilience.

Entry Requirements

There are no entry requirements for this personal development training course.


There’s no assessment for this course. You’ll be given resources to take away with you for reference.


You will receive a certificate from SEK Training to evidence your training as per your Personal Development Plan (PDP).

Bespoke and In-House Training

Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

Contact Us

Contact us via the contact form or give us a call. Tell us what elements of the training course you would like us to deliver.

01227 469970

Upcoming Open Course Dates

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Do you have a question?

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