Personal Impact and Assertiveness Skills

Personal Impact Assertiveness Skills

This course includes elements of communication and assertiveness. It’s designed to provide you with the knowledge to deal with aggressive and demanding people, whether it be colleagues or customers. As well as understand how to present yourself assertively. Learn to keep your emotional balance intact.

Ashford Mediation

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SEK Training offers good quality, affordable training in a friendly environment.  I whole-heartedly recommend their training to small businesses looking to maximise the abilities of their workforce.

Andrew Millen

Wahl (UK) Limited

Wahl UK Limited

We have used SEK Training’s services a number of times over the last few years. Their training has been found to be comprehensive, well presented and good value when compared to other providers. I am pleased to recommend their services.

Tony Hewett


KMS Professionals

We have been using SEK Training here at KMS for the last 2 years to help with our staff training requirements. Every booking is a seamless process and they are always extremely flexible with our requests, often creating courses and dates to suit our needs and even changing dates at short notice! On every occasion that staff have been on courses they say that course content is excellent and extremely worthwhile in helping with their personal development.

Alison Barker

SuperMaids Domestic Cleaning Services Ltd

SuperMaids Domestic Cleaning Services Ltd

We used the SEK Training for First Aid, which was excellent. A further course for Social Media was very helpful to us. The instruction was clear and concise, conducted in a friendly and easy going atmosphere. Further to this one of our staff attended a Communications course. We are delighted with the courses that SEK Training offer and can definitely recommend them.

Lorna Gear

12 Delegates

1 Day Course

£99 Per Delegate


Who should attend?

Anyone who wants to improve their communication skills and be more assertive when dealing with people.

    What business needs this training?

    This training course is useful for all sectors and industries.

    What does this course cover?

    • What is assertiveness?
    • Benefits of assertiveness.
    • Assertiveness general guidelines.
    • Learn how to communicate assertively.
    • APA model.
    • How to be assertive.
    • Communication styles and attitudes.
    • Assertiveness techniques.
    • How to deal with passive, aggressive and passive aggressive behaviour.
    • Verbal and non-verbal communication styles.
    • Effective personal communication style.
    • Increasing your personal impact.
    • How to praise.
    • How to disagree.
    • How to say no.

    Entry Requirements

    There are no entry requirements for this personal development training course.


    There’s no assessment for this course. You’ll be given resources to take away with you for reference.


    You will receive a certificate from SEK Training to evidence your training as per your Personal Development Plan (PDP).

    Bespoke and In-House Training

    Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

    Contact Us

    Contact us via the contact form or give us a call. Tell us what elements of the training course you would like us to deliver.

    01227 469970

    Upcoming Open Course Dates

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    Do you have a question?

    There are two ways you can get in touch - it's part of our commitment to provide exceptional customer service. You can complete this form or give us a call on 01227 469970. Either way, we'll respond to you as quick as possible.