Personal Impact and Assertiveness Skills

Personal Impact Assertiveness Skills

This course includes elements of communication and assertiveness. It’s designed to provide you with the knowledge to deal with aggressive and demanding people, whether it be colleagues or customers. As well as understand how to present yourself assertively. Learn to keep your emotional balance intact.

SuperMaids Domestic Cleaning Services Ltd

SuperMaids Domestic Cleaning Services Ltd

We used the SEK Training for First Aid, which was excellent. A further course for Social Media was very helpful to us. The instruction was clear and concise, conducted in a friendly and easy going atmosphere. Further to this one of our staff attended a Communications course. We are delighted with the courses that SEK Training offer and can definitely recommend them.

Lorna Gear

Three R’s Ltd

Three R's Ltd

Myself and a colleague attended Effective Communication SEK Training course and we were incredibly pleased with the energy and enthusiasm of the trainer Ana. The course was full of content and was paced really well throughout the day. The venue is easy to find and very comfortable adding to the excellence of the day.

Alison Nightingale

15 Delegates

1 Day Course

£99 Per Delegate


Who should attend?

Anyone who wants to improve their communication skills and be more assertive when dealing with people.

    What business needs this training?

    This training course is useful for all sectors and industries.

    What does this course cover?

    • What is assertiveness?
    • Benefits of assertiveness.
    • Assertiveness general guidelines.
    • Learn how to communicate assertively.
    • APA model.
    • How to be assertive.
    • Communication styles and attitudes.
    • Assertiveness techniques.
    • How to deal with passive, aggressive and passive aggressive behaviour.
    • Verbal and non-verbal communication styles.
    • Effective personal communication style.
    • Increasing your personal impact.
    • How to praise.
    • How to disagree.
    • How to say no.

    Entry Requirements

    There are no entry requirements for this personal development training course.


    There’s no assessment for this course. You’ll be given resources to take away with you for reference.


    You will receive a certificate from SEK Training to evidence your training as per your Personal Development Plan (PDP).

    Bespoke and In-House Training

    Tailored to your organisation while being the most cost-effective for ten or more members of staff. Delivered at a location of your choice or one of our venues. Ideal for strengthening your teams.

    Contact Us

    Contact us via the contact form or give us a call. Tell us what elements of the training course you would like us to deliver.

    01227 469970

    Upcoming Open Course Dates

    No event found!

    Do you have a question?

    There are three ways you can get in touch - it's part of our commitment to provide exceptional customer service. You can complete this form, message us via our live chat, or give us a call on 01227 469970. Either way, we'll respond to you as quick as possible.