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Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

How do I book training?

Search the course you want, click on the "Book Now" button, if there are open courses scheduled it will link you to the available dates and locations. If not, you can register your interest and a member of the training team will be in touch to discuss your training requirements.

For an in-house course, the process is as above but add the detail of how many staff and any preferred dates and we will contact you to arrange it.

Alternatively, please email the team directly on or call them on 01227 469970 - Option 1

How do I pay for training?

Once you have booked a place on one of our courses, you will be invoiced for payment. Payment is due prior to the course start date. You can pay via BACS or online, all details will be on your invoice.

Do I have to add VAT to your course prices?

No - We do not charge VAT. The price quoted is the price you pay.

Will I get a certificate for the training I have completed?

Yes - Electronic certificates will be sent to the person who arranged the training. They will normally be issued within a couple of weeks of training. 

Can I change or cancel a booking?

There may be a charge for cancelling or changing a booking, as per the Terms and Conditions, however the training team will help facilitate your requirements where possible. Just call us on 01227 469970 or e-mail

How can I see the courses available?

On each course, there is  a course dates tab, this will show you when the next course is scheduled. Alternatively, click on "course calendar" on the training courses drop down to see which courses are  upcoming.

Safeguarding concerns or enquiries

If you have any Safeguarding concerns or enquiries, please get in touch with our Safeguarding contact aby email at and we will be in touch.

If you can't find the answer to your question and still need help? Contact Us.