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Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

How do I book training?

Search the course you want, click on the "Book Now" button, if there are open courses scheduled it will link you to the available dates and locations. If not, you can register your interest and a member of the training team will be in touch to discuss your training requirements.

If you want to book an inhouse course, please email the team directly on or call them on 01227 469970

How do I pay for training?

Once you have booked a place on one of our courses, you will be invoiced for payment. Payment is due prior to the course start date.

Do I have to add VAT to your course prices?

No - All our prices are inclusive of VAT. The price quoted is the price you pay.

Will I get a certificate for the training I have completed?

Yes - Electronic certificates will be sent to the person who arranged the training. They will normally be issued within one month of training. 

Can I change or cancel a booking?

There may be a charge for cancelling or changing a booking, as per the Terms and Conditions, however the training team will help facilitate your requirements where possible. Just call us on 01227 469970 

How can I see the courses available?

Using the drop down menu under "training courses" you can access our course calendar which shows all of our upcoming courses.

Safeguarding concerns or enquiries

If you have any Safeguarding concerns or enquiries, please get in touch with our Safeguarding contact aby email at and we will be in touch.

In view of new COVID-19 Variant, will my face to face training continue?

Yes.  We are continuing to offer training face-to-face as normal for all training courses and particularly for essential training such as First Aid. This has been our practice throughout the “lockdowns” for our frontline essential training.

We implement stringent adherence to the Government guidelines and review these along with our Risk Assessments on regular basis and as the pandemic evolves. All our staff are fully vaccinated and undertake regular testing for their safety and yours.

Wherever possible we can offer alternative training delivery options, such as Zoom and blended learning, however it is our position that remote training for courses including First Aid and Manual Handling cannot be done virtually and be effective.


If you can't find the answer to your question and still need help? Contact Us.